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overlapping bills

  • April 17, 2026
  • 3 replies
  • 12 views
L
New Contributor

I am wanting to upgrade. Do I have to wait until my next bill payment to avoid overlapping bills

Best answer by Gemma M

Hi ​@Larksmobilechat,

 

You don’t have to wait until your next bill date to upgrade, you can upgrade at any time (as long as you are eligible).

 

If you do upgrade mid-billing cycle, you’ll receive a pro-rata bill. This means your next bill may include:

  • Any remaining charges from your current plan up to the upgrade date
  • Plus the start of your new plan from the day you upgrade

 

So it can look a little higher than usual just for that one bill.

 

If you’d prefer to avoid that as much as possible, the best time to upgrade is the day before your bill cycle refreshes. That way, there’s minimal overlap between the old and new plan.

 

Hope that helps! If you’d like a hand checking your billing dates or upgrade options, just let me know.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    3 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Gemma M
    • iD Mobile Employee
    • Answer
    • April 18, 2026

    Hi ​@Larksmobilechat,

     

    You don’t have to wait until your next bill date to upgrade, you can upgrade at any time (as long as you are eligible).

     

    If you do upgrade mid-billing cycle, you’ll receive a pro-rata bill. This means your next bill may include:

    • Any remaining charges from your current plan up to the upgrade date
    • Plus the start of your new plan from the day you upgrade

     

    So it can look a little higher than usual just for that one bill.

     

    If you’d prefer to avoid that as much as possible, the best time to upgrade is the day before your bill cycle refreshes. That way, there’s minimal overlap between the old and new plan.

     

    Hope that helps! If you’d like a hand checking your billing dates or upgrade options, just let me know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Larksmobilechat
    • Author
    • New Contributor
    • April 18, 2026

    Thank you so much for your reply. I understand much clearer now

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Gemma M
    • iD Mobile Employee
    • April 18, 2026

    Hi ​@Larksmobilechat,

     

    No problem at all! Glad that I was able to help you.

     

    If you have any further questions or need more help, let us know. We’re more than happy to help you! 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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