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PAC disaster

  • September 6, 2025
  • 2 replies
  • 38 views

I am hoping someone can help, I can’t get anywhere with the chat bot-it doesn’t recognise what my issue is.
I transferred from vodaphone (this will be my 3rd plan with ID mobile) using PAC code as wanted to keep existing number. Unfortunately number has transferred over to existing plan-rather than new plan. both numbers have been switched from vodaphone-both numbers belong to my children. Original plan (son number 1) has lost his number as it’s been replaced by number 2 sons-today. Number 1 son has new number instead of keeping his old one. Help! 

Best answer by WelshPaul

Tell the bot you want to speak with a person, and it will connect you to a live chat agent.

2 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • Answer
  • September 6, 2025

Tell the bot you want to speak with a person, and it will connect you to a live chat agent.


  • Author
  • New Contributor
  • September 6, 2025

No way, thank you