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PAC disaster

  • September 6, 2025
  • 2 replies
  • 44 views
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New Contributor

I am hoping someone can help, I can’t get anywhere with the chat bot-it doesn’t recognise what my issue is.
I transferred from vodaphone (this will be my 3rd plan with ID mobile) using PAC code as wanted to keep existing number. Unfortunately number has transferred over to existing plan-rather than new plan. both numbers have been switched from vodaphone-both numbers belong to my children. Original plan (son number 1) has lost his number as it’s been replaced by number 2 sons-today. Number 1 son has new number instead of keeping his old one. Help! 

Best answer by WelshPaul

Tell the bot you want to speak with a person, and it will connect you to a live chat agent.

    2 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • Answer
    • September 6, 2025

    Tell the bot you want to speak with a person, and it will connect you to a live chat agent.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
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      • Hurstv
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      • New Contributor
      • September 6, 2025

      No way, thank you 

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