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Mamfa
New Contributor
September 7, 2026
Solved

pause contract until phone is returned

  • September 7, 2026
  • 2 replies
  • 24 views

Hello, is it possible to pause my contract for a period of time 6months possibly a year due too police holding the phone while a car accident investigation is going on

    Best answer by Gemma M

    Hi ​@Mamfa,

     

    I'm sorry to hear about your circumstances, and I hope you're recovering from the incident.

     

    We wouldn't be be able to arrange this through the Community, so we'd recommend contacting our Customer Service Team via Live Chat to discuss your situation and the options that may be available.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Once connected, explain that your phone is currently being held as part of a police investigation and you'd like to discuss whether any support can be provided regarding your contract while this is ongoing.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    2 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 10, 2026

    Hi ​@Mamfa,

     

    I'm sorry to hear about your circumstances, and I hope you're recovering from the incident.

     

    We wouldn't be be able to arrange this through the Community, so we'd recommend contacting our Customer Service Team via Live Chat to discuss your situation and the options that may be available.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Once connected, explain that your phone is currently being held as part of a police investigation and you'd like to discuss whether any support can be provided regarding your contract while this is ongoing.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    MamfaAuthor
    New Contributor
    September 24, 2026

    Thank you for your reply but unfortunately contacted customer service who explained they were unable to help at all and no pause could be put on. Very unhelpful 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 24, 2026

    Hi ​@Mamfa,

     

    I’m sorry to hear that, and I completely understand your disappointment.

     

    Unfortunately, as pausing the contract isn’t an option we’re able to offer, we’re sorry that Customer Service weren’t able to provide the solution you were hoping for.

     

    We genuinely wish there was more we could do to assist you in this situation and apologise for the inconvenience caused.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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