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Community Member
September 7, 2026
Question

pause contract until phone is returned

  • September 7, 2026
  • 1 reply
  • 5 views

Hello, is it possible to pause my contract for a period of time 6months possibly a year due too police holding the phone while a car accident investigation is going on

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Mamfa,

     

    I'm sorry to hear about your circumstances, and I hope you're recovering from the incident.

     

    We wouldn't be be able to arrange this through the Community, so we'd recommend contacting our Customer Service Team via Live Chat to discuss your situation and the options that may be available.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Once connected, explain that your phone is currently being held as part of a police investigation and you'd like to discuss whether any support can be provided regarding your contract while this is ongoing.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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