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Community Member
August 14, 2026
Question

payment issue upgrading sim

  • August 14, 2026
  • 2 replies
  • 16 views

I am having issues with payment details being accepted so I can upgrade my monthly sim package

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 14, 2026

    Hi ​@triciao 

    Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    August 15, 2026

    Hi ​@triciao 

     

    Thank you for getting in touch with us. 

     

    I am so sorry for the issue you are facing. Please reach out to us via our socials (Facebook or Instagram )

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.