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Question

payment issue upgrading sim

  • August 14, 2026
  • 2 replies
  • 9 views

I am having issues with payment details being accepted so I can upgrade my monthly sim package

2 replies

Decembersangel72
Gold Contributor
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Hi ​@triciao 

Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.

Good luck x


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  • iD Mobile Employee
  • August 15, 2026

Hi ​@triciao 

 

Thank you for getting in touch with us. 

 

I am so sorry for the issue you are facing. Please reach out to us via our socials (Facebook or Instagram )

 

Thank you,

 

Zandile M

The iD Mobile Team