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Community Member
Kehw
Community Member
April 2, 2026
Question

Payment unsuccessful on ID website

4 years past upgrade date and broken phone, tried to place upgrade order online multiple times with various cards and devices to no avail. Bank holiday weekend so now wasted 4 days due to technical errors on website. Solutions please?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 3, 2026

    Hi ​@Kehw,

     

    I’m really sorry to hear about the issues you’re experiencing while trying to place your order.

     

    As this is a public platform, we’re unfortunately unable to access or assist with account-specific details here.

     

    Please get in touch with our Sales Team, who will be able to help you further, either via Live Chat - idmobile.co.uk/live-chat or by calling 0800 049 0250.

     

    They’ll be best placed to look into this and support you with completing your order.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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