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Community Member
Beccamull13
Community Member
June 8, 2026

phone contract

  • June 8, 2026
  • 1 reply
  • 19 views

I have bought this contract but I got the wrong phone by accident so I sent it back and cancelled my contract but my number was still passed over and this sim i have none works but I do not have a phone. I'm wondering if this sim will cancel and stop working ?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    June 9, 2026

    Hi ​@Beccamull13, 

     

    We're sorry to hear about the confusion regarding your order and number transfer.

     

    As you've returned the handset and cancelled the contract, we'll need to check whether the return has been fully processed and whether it is still possible to stop or reverse the number transfer process.

     

    Please contact us via Live Chat or send us a direct message through our social media platforms so that we can review the status of the returned order and investigate this further for you.

     

    Owethu

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