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Community Member
Gilly85
Community Member
October 1, 2026
Question

phone contracted ended

My phone contract with ID has ended. How do I change to sim only

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Gilly85,

     

    As your phone contract has now ended, you can move to a SIM-only plan while keeping your existing number.

     

    You can check the available SIM-only upgrade options through the iD Mobile app:

    1. Log in to the iD Mobile app.
    2. Go to Plan.
    3. Select Upgrades.
    4. View the SIM-only options available to you.
    5. Select the plan that suits you and follow the steps to complete the change.

     

    Alternatively, you can contact our Sales Team via Live Chat, who can go through the available SIM-only options with you and assist with the change: https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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