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phone has not been delivered

  • October 21, 2025
  • 1 reply
  • 44 views

Hi i ordered my phone a week ago but DPD have returned it to Currys what am i supposed to do there are no instructions about what to do please can someone help 

Best answer by WelshPaul

Phone Not Delivered and Returned?

 

If your phone has not been delivered and has been returned contact the live-chat team to inquire about the progress on the return and to see if they can arrange for the phone to be posted back out.
 

The live-chat link is:

https://www.idmobile.co.uk/live-chat.

 

In some instances, if the order has been returned, it may be closed as "returned," and the customer might need to place a new order or await further instructions from the customer service team.

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WelshPaul
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  • October 21, 2025

Phone Not Delivered and Returned?

 

If your phone has not been delivered and has been returned contact the live-chat team to inquire about the progress on the return and to see if they can arrange for the phone to be posted back out.
 

The live-chat link is:

https://www.idmobile.co.uk/live-chat.

 

In some instances, if the order has been returned, it may be closed as "returned," and the customer might need to place a new order or await further instructions from the customer service team.