phone has not been delivered

Forum|Forum|10 months ago
October 21, 2025
1 reply
162 views

Hi i ordered my phone a week ago but DPD have returned it to Currys what am i supposed to do there are no instructions about what to do please can someone help

Best answer by WelshPaul

Phone Not Delivered and Returned?

If your phone has not been delivered and has been returned contact the live-chat team to inquire about the progress on the return and to see if they can arrange for the phone to be posted back out.

The live-chat link is:

https://www.idmobile.co.uk/live-chat.

In some instances, if the order has been returned, it may be closed as "returned," and the customer might need to place a new order or await further instructions from the customer service team.

WelshPaulAnswer

Platinum  Contributor

Phone Not Delivered and Returned?

If your phone has not been delivered and has been returned contact the live-chat team to inquire about the progress on the return and to see if they can arrange for the phone to be posted back out.

The live-chat link is:

https://www.idmobile.co.uk/live-chat.

In some instances, if the order has been returned, it may be closed as "returned," and the customer might need to place a new order or await further instructions from the customer service team.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.