Question

phone not charging and laggimg

Forum|Forum|9 days ago
August 11, 2026
1 reply
6 views

Kpaigex
Community Member

I can’t get out of my contract until 07/09/2026 but my phone doesn’t charge at all anymore, is extremely slow and lagging and essentially cannot use it. It’s been going on for the last couple months and I’ve been able to try and use it as best I can but no longer am able to. The battery drains incredibly quickly and I can’t use it for simple things. As I work abroad for my job it’s very difficult to be able to message people back home. Is there anyway I can pay money to come out earlier, if not what are my options available?
Thanks in advance

Kimberley

+1

Tashnieka D
iD Mobile Employee
Forum|Forum|7 days ago
August 13, 2026

Hi @Kpaigex,

Thank you for getting in touch. I’m sorry to hear about the problems you’ve been having with your phone, especially as you rely on it while working abroad.

As your contract is due to end on 07/09/2026, you’re now within the upgrade period. iD Mobile allows upgrades from month 22 of the contract, which is two months before the contract ends, so you should now be eligible to upgrade.

You can check and complete your upgrade through your iD Mobile online account or the iD Mobile app.

Alternatively, you can contact our Live Chat team, who can check the upgrade options available to you:

https://www.idmobile.co.uk/help-and-support/contact-us

I hope this gives you an option to get a working phone as soon as possible without having to wait until the end of your contract.

Regards,
Tashnieka
The iD Mobile Team