So despite being told over and over again by staff on here and over the phone, I just got a call after upgrading my sim only deal (24 months+ customer) to an iphone that I failed a credit check. I wasn’t aware that there was a credit check? There was no mention of this anywhere. I was told there aren’t for upgrades from sim only. Especially since im coming from being a ID Mobile customer for years and never missing a single payment.

Hi there @sgtpepper23We are sorry to hear you’ve had that experience.To clarify, some upgrades from SIM Only to a handset can still require a credit check, but you should’ve been told this upfront by the advisers you spoke with. I’m really sorry that didn’t happen, and we understand how this may come as a surprise.If you’re happy to send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, I’ll take a closer look at what happened with your upgrade and the credit check result and then the sales department can see which offers would suit you best.Thank you.

Phone upgrade lie, awful customer service

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