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Community Member
Agucha2912
Community Member
September 22, 2026

Phone Upgrade – Order Collection Issue

  • September 22, 2026
  • 1 reply
  • 9 views

Hi, I upgraded my phone, but my parcel was returned to Currys because I wasn’t able to collect it.

I contacted the iD team and asked for the phone to be sent to my nearest store so that I could collect it from there. It’s now been over two weeks, and I haven’t received any updates.

Could you please check what’s happening with my order and let me know when I can expect the phone to be available for collection?

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 22, 2026

    Hi ​@Agucha2912,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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