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Community Member
July 31, 2026
Question

plan/ account change

  • July 31, 2026
  • 1 reply
  • 12 views

Hi I’ve been with ID mobile since I got my first phone contract years ago. I’d like to stay with ID and keep my number but change my plan as my contract is up and you’re still charging me £38 plus when I have paid off my phone. I would like a sim only contract but also to change names on the plan. I have been covering the billing costs under my email and name for years but my account is still linked to my mums name etc since she set the account up when I was younger. I would like a new plan under my own name, potentially even another account how would I go about doing this 

    1 reply

    iD Mobile Employee
    July 31, 2026

    Hi ​@SolM-L 

     

    Regarding the change of ownership, I'm afraid iD Mobile doesn't offer that, as the account will remain in the name of the person who took it out. If you'd like a new account in your own name, you're welcome to take one out. In the meantime, your mother can contact our Sales team on 0800 049 0250 or via Live Chat at https://www.idmobile.co.uk/live-chat, and we can then set the current existing account to a SIM-only plan.

     

    -Michael Z

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