Hi ​@Tom54, 

Thank you for getting in touch, and I’m sorry for any disappointment caused by the difference between your current plan and the offer you’ve seen online.

We understand that you’d like to switch to the 60GB SIM-only, 30-day rolling plan for £8 per month, particularly as it offers more data for the same monthly cost.

Please be aware that our available plans and promotional offers can change regularly. If you’ve recently upgraded your contract, you may not be eligible to upgrade again immediately, even if a more attractive offer is now available.

If you’re eligible for an upgrade, we recommend contacting our Sales team, who can review your account, check the offers available to you and advise whether you can move to the plan you’ve seen.

You can contact Sales via Live Chat or by calling 0800 049 0250.

Please also note that once an upgrade has been completed, you may not be able to change to another plan straight away, particularly if you’ve only recently upgraded.

We apologise that we’re unable to transfer you directly to the advertised plan through this channel and appreciate your understanding.

https://www.idmobile.co.uk/live-chat

Owethu