Plan Change billing confirmation no additional fee

Forum|Forum|1 month ago
August 7, 2026
1 reply
10 views

As the 24 months plan term has now completed and the handset has been paid for I’ve switched plan to the £10 tariff whilst I consider upgrade options, I’m concerned with the description shown after submitting the downgrade that you are going to bill me an additional £10 over the £33.12 I have already paid please can you confirm that this is not the case

Z

Zandile M

iD Mobile Employee

Hi @ChrisRun

Thank you for getting in touch with us.

Kindly note that we unable to confirm your future billing or provide account-specific details through this channel.

Please send us private message via our socials (Facebook or Instagram), and we'll be happy to review the tariff change and explain any charges showing on your account. Alternatively, if you'd like to discuss your upgrade options, you can contact our Sales Team on 0800 049 0250, who will be able to advise you on the latest deals and available handsets.

Thank you,

Zandile M

The iD Mobile Team

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