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New Contributor
April 16, 2026

plan change wasn't come to active

  • April 16, 2026
  • 1 reply
  • 5 views

My new plans wasn't been actived ? my upgrade date allowance Can't get access to it

    1 reply

    iD Mobile Employee
    April 16, 2026

    Hi ​@Yosef.

     

    Thank you for your post.

     

    To look into why your new plan hasn’t been activated and check your upgrade allowance, our Live Chat team will need to review your account in detail. Please reach out to them here: https://www.idmobile.co.uk/live-chat.

     

    They’ll be able to access your account securely and help get this sorted for you as quickly as possible.

     

    ~Marquerita

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