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plan change wasn't come to active

  • April 16, 2026
  • 1 reply
  • 3 views
Y
New Contributor

My new plans wasn't been actived ? my upgrade date allowance Can't get access to it

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • April 16, 2026

    Hi ​@Yosef.

     

    Thank you for your post.

     

    To look into why your new plan hasn’t been activated and check your upgrade allowance, our Live Chat team will need to review your account in detail. Please reach out to them here: https://www.idmobile.co.uk/live-chat.

     

    They’ll be able to access your account securely and help get this sorted for you as quickly as possible.

     

    ~Marquerita

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