Hi ​@Irmantas simkus,

Thanks for getting in touch.

The Samsung Chromebook would usually form part of a promotional claim offer rather than being automatically shipped together with the handset.

To claim the Chromebook, you would need to follow the instructions provided on our offer claim page: https://www.idmobile.co.uk/claim-your-offer.

Please ensure you:

• Submit the claim within the promotional claim window
• Have your IMEI number available from the new handset
• Follow all instructions provided on the claim page carefully

If you experience any issues with the claim process itself after following the steps, the promotions team listed on the claim page would be best placed to assist further.

We hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team