Plan upgrade/change over - advice please!

Forum|Forum|10 months ago
October 20, 2025
3 replies
172 views

Hi, I received an email recently advising my contract was about to end and I was able to upgrade - which I did. I received the new phone shortly after and proceeded to transfer sim/data etc. The problem is that my revised plan hasn't changed although someone has told me that it should do when my old contract actually expires (next month). Also I have not been issued with any sort of receipt in order to claim the extra freebies - Can anybody advise please. Thanks

Best answer by Lunathi M

Hi @Martin_A_C

Thank you for reaching out, and I completely understand your concerns it can be confusing when upgrading and not seeing the changes immediately.

Your upgraded plan was supposed to be showing immediately after the upgrade. Regarding the extras or promotional freebies, please visit this site as it depends on the promotions: Claim your offer | iD Mobile Network

If you’d like, you can also contact our team via Live Chat: https://www.idmobile.co.uk/live-chat or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

-Luna

L

Lunathi MAnswer

iD Mobile Employee

Hi @Martin_A_C

Thank you for reaching out, and I completely understand your concerns it can be confusing when upgrading and not seeing the changes immediately.

Your upgraded plan was supposed to be showing immediately after the upgrade. Regarding the extras or promotional freebies, please visit this site as it depends on the promotions: Claim your offer | iD Mobile Network

If you’d like, you can also contact our team via Live Chat: https://www.idmobile.co.uk/live-chat or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

-Luna

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M

Martin_A_CAuthor

New Contributor

Many thanks for that Luna, I will try reaching out to the email that you supplied. I have already looked at the link regarding the freebies offer and it clearly states that I must produce a receipt showing date of purchase within 30 days.

Martin

M

Michael Z

iD Mobile Employee

Hi @Martin_A_C

Thank you for your reply.

If you haven’t received the email confirmation or proof of purchase for your upgrade, please get in touch with us so we can provide that information for you.

You can reach us through any of the following channels:

Live Chat: https://www.idmobile.co.uk/live-chat

Social media: Facebook or Instagram

Email: socialqueries@idmobile.co.uk

Also, please double-check your spam or junk folder, as the confirmation email may have landed there.

We’ll be happy to assist further once we hear from you.

Michael Z.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.