Hi, I received an email recently advising my contract was about to end and I was able to upgrade - which I did. I received the new phone shortly after and proceeded to transfer sim/data etc. The problem is that my revised plan hasn't changed although someone has told me that it should do when my old contract actually expires (next month). Also I have not been issued with any sort of receipt in order to claim the extra freebies - Can anybody advise please. Thanks
Answer
Plan upgrade/change over - advice please!
Best answer by Lunathi M
Hi
Thank you for reaching out, and I completely understand your concerns it can be confusing when upgrading and not seeing the changes immediately.
Your upgraded plan was supposed to be showing immediately after the upgrade. Regarding the extras or promotional freebies, please visit this site as it depends on the promotions: Claim your offer | iD Mobile Network
If you’d like, you can also contact our team via Live Chat: https://www.idmobile.co.uk/live-chat or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.
-Luna
Hi
Thank you for reaching out, and I completely understand your concerns it can be confusing when upgrading and not seeing the changes immediately.
Your upgraded plan was supposed to be showing immediately after the upgrade. Regarding the extras or promotional freebies, please visit this site as it depends on the promotions: Claim your offer | iD Mobile Network
If you’d like, you can also contact our team via Live Chat: https://www.idmobile.co.uk/live-chat or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.
-Luna
Many thanks for that Luna, I will try reaching out to the email that you supplied. I have already looked at the link regarding the freebies offer and it clearly states that I must produce a receipt showing date of purchase within 30 days.
Martin
Hi
Thank you for your reply.
If you haven’t received the email confirmation or proof of purchase for your upgrade, please get in touch with us so we can provide that information for you.
You can reach us through any of the following channels:
Live Chat: https://www.idmobile.co.uk/live-chat
Social media: Facebook or Instagram
Email: socialqueries@idmobile.co.uk
Also, please double-check your spam or junk folder, as the confirmation email may have landed there.
We’ll be happy to assist further once we hear from you.
Michael Z.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
