Hi ​@Dean67, 

Thank you for getting in touch. We’ll be happy to explain how you can change your iD Mobile plan through the app.

How to change your plan

1. Open the iD Mobile app and log in.
2. Select Plan.
3. Tap Change my plan.
4. Browse the available plans and select the one that suits your needs.
5. Read the important information about the change.
6. Agree to the Terms and Conditions and tap Confirm change of plan.
7. Tap Done to complete the process.

Your new plan will usually take effect within around 30 minutes. Please note that your eligibility and the plans available to you will depend on your current contract and account status.

What if you can’t see the plan you want?

If the option to change your plan isn’t available, you may not currently be eligible. This can happen if:

• You’ve been with iD Mobile for less than 30 days.
• You’ve changed your plan within the last 31 days.
• You don’t have an active Direct Debit.
• You have a disconnection request pending.
• You’re still within the minimum term of a handset or 12-month SIM-only contract and want to move to a cheaper plan.

If you meet the eligibility requirements but are still unable to change your plan, please contact our Live Chat team for further assistance.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

We hope this helps you find a plan that better suits your needs.

Owethu