poor upgrade deal compared to new customer! | iD Mobile Community
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Question

poor upgrade deal compared to new customer!

  • October 4, 2025
  • 3 replies
  • 66 views
Darren Bramhall
Community Member

Poor upgrade deal compared to new customers. What’s the best way to get the contract I want! Thanks

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 4, 2025

    Hi there ​@Darren Bramhall, please call our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday, and they may be able to offer you a new deal.

     

    Thanks,

    Tyler

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    Decembersangel72
    Gold Contributor
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    Hi ​@Darren Bramhall 

    If th sales team can’t help the the other option is to transfer your number, via PAC code, to another provider e.g. SMARTY (as they also use the 3 network and have value monthly PAYG SIM packages) and then transfer back, using a PAC code, to iD Mobile on the upgrade deal you wish to have.

    How to Perform a Triangle Port to Keep Your Number 
    1. Get a PAC Code:
      Request a PAC code from iD Mobile for the number you wish to keep.
    2. Port to Another Network:
      Purchase a temporary PAYG SIM from a different mobile provider (e.g., SMARTY, as they also use the 3 network and have good value PAYG SIM deals).
    3. Transfer Your Number:
      Give your PAC code to the new PAYG provider to transfer your number from iD Mobile to their network.
    4. Wait for Completion:
      Allow at least 24 hours for the number to fully transfer to the new network.
    5. Request a New PAC:
      Once the number is on the PAYG SIM, request a new PAC code from that temporary provider.
    6. Port Back to iD:
      Use the new PAC code to port your number to the new iD Mobile contract you want.


    It’s a bit of a ball-acher but unfortunately networks do not give you many options but to do it this way.

    Hope this helps x

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    Darren Bramhall
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 5, 2025

    Hi ​@Darren Bramhall,

    Welcome to the Community!

    It looks like ​@Decembersangel72 has answered your query and we hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kashif

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