poor upgrade deal compared to new customer!

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Poor upgrade deal compared to new customers. What’s the best way to get the contract I want! Thanks

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Tyler C

iD Mobile Employee

Hi there @Darren Bramhall, please call our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday, and they may be able to offer you a new deal.

Thanks,

Tyler

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Decembersangel72

Gold Contributor

Hi @Darren Bramhall

If th sales team can’t help the the other option is to transfer your number, via PAC code, to another provider e.g. SMARTY (as they also use the 3 network and have value monthly PAYG SIM packages) and then transfer back, using a PAC code, to iD Mobile on the upgrade deal you wish to have.

How to Perform a Triangle Port to Keep Your Number

Get a PAC Code:

Request a PAC code from iD Mobile for the number you wish to keep.
Port to Another Network:

Purchase a temporary PAYG SIM from a different mobile provider (e.g., SMARTY, as they also use the 3 network and have good value PAYG SIM deals).
Transfer Your Number:

Give your PAC code to the new PAYG provider to transfer your number from iD Mobile to their network.
Wait for Completion:

Allow at least 24 hours for the number to fully transfer to the new network.
Request a New PAC:

Once the number is on the PAYG SIM, request a new PAC code from that temporary provider.
Port Back to iD:

Use the new PAC code to port your number to the new iD Mobile contract you want.