Hi ​@Beaulon12,

I'm sorry to hear you're having trouble with your application.

If the postal code isn't matching your province or location when you're trying to apply for a contract phone online, we'd recommend contacting our Sales Team for further assistance, as they'll be able to look into the application process with you directly.

You can contact them by:

Live Chat: https://www.idmobile.co.uk/live-chat
Phone: 0800 049 0250

They'll be able to review the issue and advise on the next steps to help you complete your application.

We apologise for the inconvenience and hope this gets resolved for you soon.

Regards,

Gemma M

The iD Mobile Social Media Team