Solved
postal code does match provinceor my location
postal code does match with my province or location if I try to apply for a contract phone online
Gemma MAnswer
iD Mobile Employee
September 2, 2026
Hi
I'm sorry to hear you're having trouble with your application.
If the postal code isn't matching your province or location when you're trying to apply for a contract phone online, we'd recommend contacting our Sales Team for further assistance, as they'll be able to look into the application process with you directly.
You can contact them by:
Live Chat: https://www.idmobile.co.uk/live-chat
Phone: 0800 049 0250
They'll be able to review the issue and advise on the next steps to help you complete your application.
We apologise for the inconvenience and hope this gets resolved for you soon.
Regards,
Gemma M
The iD Mobile Social Media Team
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