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Community Member
August 27, 2026
Question

postal code does match provinceor my location

  • August 27, 2026
  • 1 reply
  • 10 views

postal code does match with my province or location if I try to apply for a contract phone online 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@Beaulon12,

     

    I'm sorry to hear you're having trouble with your application.

     

    If the postal code isn't matching your province or location when you're trying to apply for a contract phone online, we'd recommend contacting our Sales Team for further assistance, as they'll be able to look into the application process with you directly.

     

    You can contact them by:

    Live Chat: https://www.idmobile.co.uk/live-chat
    Phone: 0800 049 0250

     

    They'll be able to review the issue and advise on the next steps to help you complete your application.

     

    We apologise for the inconvenience and hope this gets resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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