premuim messages not being sent

Hi ​@D1985,

Thanks for getting in touch I can appreciate how frustrating this is, especially when you’ve already changed settings and it’s still not working.

For premium rate messages, there are a few controls that all need to be in place for them to work:

1. Bill Cap (important step)

If your Bill Cap is set too low, premium services will be blocked even if everything else is enabled.

• Log in to the iD Mobile app
• Go to “My Account”
• Select “Bill Cap”
• You’ll need to increase your Bill Cap above £0 to allow premium rate messaging

Without this change, premium services will remain restricted for your safety.

2. Premium services setting

• In the app, go to “Settings” / “My Services”
• Check that Premium Rate Services are enabled

3. Device/network restart

• Restart your phone after making changes to ensure updates apply correctly

If you’ve done all of the above and it still isn’t working, we may need to check if there are any network-level bars on your account.

You can also contact us via live chat if you’d like us to review this for you directly:

• 💬 https://www.idmobile.co.uk/live-chat

We’ll make sure it’s looked into and get you back up and running 👍

Owethu

Ive tried the above, my spending cap is at £25, what the premium rate im attempting to access is around £5.

Hi ​@D1985,

Thanks for letting us know. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Theres no message in my private messages 🙈

Hi ​@D1985,

I can confirm that we have sent you a private message. I will respond to you shortly. 

Regards,

Gemma M

The iD Mobile Social Media Team