Presented with upgrade deal I cannot purchase.

1 reply
13 views

Good morning,

Today is my upgrade day, and upon loading the app I was presented with a deal that would be perfect for me - please see the screenshot below.

However when I checked the available deals, this deal was not included. Is it possible for me to get this deal?

Thanks, Mercedes.

Gemma M

iD Mobile Employee

Hi @Mercedes1993,

Congratulations on becoming eligible for an upgrade.

If a deal was displayed in the app but isn't appearing when you view the available upgrade options, we'd recommend contacting our Sales team. They'll be able to check whether the offer is available on your account and discuss any upgrade deals that you may be eligible for.

You can contact them via Live Chat or by calling 0800 049 0250.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.