There have been previous postings on this topic but it is still ongoing even though the previous postings were marked as SOLVED.

Due an update and decided to do SIM only. The “award winning” plans have no increase.

Sign up. Then reading the account details increases are shown. £1.80 each year (over 10% on the SIM plan I was going onto).

CS blame the government. Its mandated by them. Nonsense of course. Unless I was time travelling back to the 1970s when we had some prices/income price controls. Guy asks me to start sending some screenshots where it says no price increases. Really, you dont know anything about the products you are selling?

Old cotract reinstated. And byebye ID mobile.

I got a transcript sent to me. I suggest anyone talking to CS does the same thing.