Problems adding second number to my ID mobile account
I have tried the following steps to add a second number to ID account
1. On the 'Home' screen, tap 'View your plans' located in the top right of the screen.
2. Tap the 'Add new plan' button.
3. Enter the mobile number for the plan that you wish to add to the account. > The number must begin with 07 and be 11 digits long.
4. Enter the last name of the account holder and then enter the date of birth of the account holder. > Once done, tap 'Next'.
5. You should now have received an SMS to the iD Mobile number that you are adding to the account, which contains the one time passcode.
6. Enter the 8 digit code into the boxes displayed on the screen.
It ehn stops after step 4 and I get an error message Oops...something went wrong. Please try again.
The SIM card only arrived after the number had swithed over to my old Giff gaff number.
Can anyong offer any suggestions were I’m going wrong, thank you.
