Hi ​@Lisajp,

I am so sorry to hear that you have not yet received your promotional voucher.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Thanks Gemma I have replied to your private message 

Hi ​@Lisajp.

Thanks for letting us know.

We’ve received your reply to the private message, and we’ll continue assisting you there to get this resolved as quickly as possible.

Thanks,

Marquerita

The iD Mobile Team

Hi Marquerita and Gemma M and Mobile ID Team, any news re my voucher as it’s been 2 weeks now? Many thanks 

Hi ​@Lisajp, 

Please refer to private chat so that you can receive the required assistance you can also visit Live Chat or send direct message via our social media platform. 

Owethu