Hi ​@Crouchy89 ,

I’m sorry you haven’t received the invoice. I understand you need this for your claim.

We can absolutely help with this. Your invoice is usually sent by email after your upgrade order is completed, but if it wasn’t received, we can resend it or provide an alternative proof of purchase.
 

What you can also use instead:

If you need it urgently, you can also use:
• Your order confirmation email
• Your monthly bill showing the device and charges
• A VAT statement / itemised bill from your account (available in the iD Mobile App under Billing)

Lamiya

Please could you resend me my invoice? I'll need it asap as the offer runs out in the next few days

Hi ​@Crouchy89 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m 

The iD Mobile Team