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Berniel84
Community Member
September 14, 2026
Question

Purchased a upgrade and failed

  • September 14, 2026
  • 1 reply
  • 28 views

Hi I'm due a upgrade and when I purchase and pay a upfront on the I phone 17 pro max, I go through the checkout and it says doesn't match billing address 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 16, 2026

Hi ​@Berniel84 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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