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Community Member
Mluca
Community Member
June 5, 2026
Question

refund for top up

I have added credit to my pay as you go sim thinking I could use that to upgrade my plan but I needed to purchase a new plan. I added the money and I can’t take it back. Can I please have a refund?

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 6, 2026

    Hi ​@Mluca 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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