Samsung Galaxy S25 Ultra Not On The Upgrade List

Forum|Forum|11 months ago
September 18, 2025
1 reply
77 views

Hi,

I am currently eligible for an upgrade. However, the specific phone I want to upgrade to is not on the list — Samsung S25 Ultra. I can see all other S25 versions, just not the Ultra. I am currently on a Sim Only Plan. Will I have to cancel that plan just to set up a new contract for the S25 Ultra?

Thanks

Tyler C

iD Mobile Employee

Hi there @RandomKel, sorry to hear that. To keep your number, you need to ensure you purchase an upgrade. Please call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

Thanks,

Tyler

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