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New Contributor
Alastair Gill
New Contributor
October 13, 2026
Question

Second number

I have a second sim card which my daughter uses. I was sent an email today saying that the bill had arrived. When I log in I can only see my bills for my primary number and nothing for the second number that has been in use and billed for a number of months.

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 14, 2026

    Hi ​@Alastair Gill.

     

    Thank you for your post, and I’m sorry you can’t see the bills for your second number.

    You can add the additional number to your account by following these steps:

     

    1. On the Home screen, tap View your plans in the top right.
    2. Tap Add new plan.
    3. Enter the mobile number you’d like to add. It must begin with 07 and be 11 digits long.
    4. Enter the last name and date of birth of the account holder, then tap Next.
    5. A one-time passcode will be sent by SMS to the iD Mobile number you are adding.
    6. Enter the 8-digit code into the boxes shown on screen.

     

    Once the number is added, you should be able to see its bills alongside your primary number.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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