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Community Member
Josephgeadah
Community Member
October 15, 2026
Question

second Phone {REMOVED}

I have mobile phones contract with ID when I use myself which is {REMOVED} which is I can manage and login no problem

the second phone  {REMOVED} I cannot access or login it wouldn’t let me even change the password. Can you help? Please

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 16, 2026

    Hi ​@Josephgeadah,

     

    For your security, please don't post personal information such as mobile numbers, account numbers, addresses, or email addresses on this public forum.

     

    It sounds like the second number may not have been added to your iD Mobile account. You can add it by following these steps:

    1. On the Home screen, tap "View your plans" in the top right corner.
    2. Tap "Add new plan".
    3. Enter the mobile number for the plan you wish to add.
    4. Enter the account holder's last name and date of birth, then tap "Next".
    5. A one-time passcode will be sent by SMS to the number you're adding.
    6. Enter the 8-digit code on screen to complete the process.

     

    Once added, you should be able to switch between both plans within the same account.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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