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New Contributor
May 2, 2026
Question

sim only

  • May 2, 2026
  • 3 replies
  • 20 views

Hi. I am upgrading to a sim only plan but have bought a new handset outright. How do I transfer the sim to that new handset? Any help gratefully received. Thank you  

    3 replies

    iD Mobile Employee
    May 2, 2026

    Hi ​@G2O25,

     

    Thank you for your message.

     

    If you are using a physical SIM card, you can simply remove the SIM from your current handset and insert it into your new phone. It should then connect and work automatically.

    If you are using an eSIM, you will need a new eSIM to be generated for your new device, as eSIMs cannot be transferred between phones. We’ll be happy to help you set this up when you’re ready.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G2O25Author
    New Contributor
    May 2, 2026

    Thank you so much for your reply. 

    iD Mobile Employee
    May 2, 2026

    It's a pleasure. If you do require any further assistance, please drop us a message and we would be more than happy to assist.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.