Sim only upgrade links in the app and website aren't working.

Forum|Forum|3 months ago
June 26, 2026
3 replies
43 views

I don't have time to chat to or call to upgrade. I see many people reporting the same issue. When will they be working again so I can use this option to upgrade?

Gemma M

iD Mobile Employee

Hi @Lawrence001,

We're sorry to hear you're having trouble with your upgrade.

As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to help you complete the upgrade.

Regards,

Gemma M

The iD Mobile Social Media Team

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paige04

New Contributor

I can’t upgrade my sim only, it just jumps back to login each time.

how can I do it?

Gemma M

iD Mobile Employee

Hi @paige04,