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New Contributor
June 26, 2026
Question

Sim only upgrade links in the app and website aren't working.

  • June 26, 2026
  • 3 replies
  • 39 views

I don't have time to chat to or call to upgrade. I see many people reporting the same issue. When will they be working again so I can use this option to upgrade?

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@Lawrence001,

     

    We're sorry to hear you're having trouble with your upgrade.

     

    As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to help you complete the upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 29, 2026

    I can’t upgrade my sim only, it just jumps back to login each time.

    how can I do it?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 29, 2026

    Hi ​@paige04,

     

    We'd recommend getting in touch with our Sales Team via Live Chat. You can reach them using this link - https://www.idmobile.co.uk/live-chat.

     

    They'll be able to help you complete the upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.