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Question

Sim only upgrade links in the app and website aren't working.

  • June 26, 2026
  • 3 replies
  • 21 views

I don't have time to chat to or call to upgrade. I see many people reporting the same issue. When will they be working again so I can use this option to upgrade?

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 28, 2026

Hi ​@Lawrence001,

 

We're sorry to hear you're having trouble with your upgrade.

 

As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to help you complete the upgrade.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • June 29, 2026

I can’t upgrade my sim only, it just jumps back to login each time.

how can I do it?


Gemma M
iD Mobile Employee
Forum|alt.badge.img+14
  • iD Mobile Employee
  • June 29, 2026

Hi ​@paige04,

 

We'd recommend getting in touch with our Sales Team via Live Chat. You can reach them using this link - https://www.idmobile.co.uk/live-chat.

 

They'll be able to help you complete the upgrade.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team