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Community Member
Russel Hill
Community Member
July 9, 2026
Question

sim upgrade

  • July 9, 2026
  • 1 reply
  • 17 views

I just ordered an "upgrade" SIM to change over to. I just noticed it said it would dispatch soon. I don't need a new SIM I just wanted to choose a deal for when my current contract is up.

 

With what I ordered is that what I'm currently getting ? Will it switch over to this change once my current contract ends?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 9, 2026

    Hi ​@Russel Hill, 

     

    Thank you for reaching out.

     

    We're sorry for any confusion regarding your upgrade order.

     

    From what you've described, it sounds like a new contract SIM has been ordered as part of the upgrade. If this isn't what you intended, we'd recommend contacting us as soon as possible so we can review the order.

     

    Please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to assist you with arranging a return if required and answer any questions about your upgrade.

     

    Kind regards, 

     

    Owethu

     

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