Last night I upgraded my SIM contract using a link on my account.
The upgrade is not showing on my plans and I'm not unsure if it has been processed or if it didn't go through.
Impossible to contact anyone via the chat. There are no agents available etc.
I do not want to have two ID contracts!
Could someone contact me please.
Best answer by Liesl
Hi M Zone
I tried for 30 minutes earlier to no avail. It did work just now though.
I haven't got the app but the agent I spoke to confirmed the order was showing "picking" so should be actioned. I assumed it would update my account straight away though?
+22I just clicked the live chat link, and after entering my info, I was connected to a live chat agent within seconds.
+19Hi
Hi M Zone
I tried for 30 minutes earlier to no avail. It did work just now though.
I haven't got the app but the agent I spoke to confirmed the order was showing "picking" so should be actioned. I assumed it would update my account straight away though?
Glad to hear it worked for you
It can sometimes take a little longer for the app to update.
Please let us know if you have any further issues.
Natalie
Hi just passed my 24 month phone contract now upgraded with id instead of carphonewarehouse
Previously new contract with carphonewarehouse.
Had both options upgrade to new phone or sim only ive gone with the upgrade sim option
Gone with the unlimited option 3 months £4.00 and rest at £16.00 for 12 months.
Gone to the end and asking to take 1p out the bank account this is still not happened not changed on account so is it upto 24 hrs to be changed its still giving options to upgrade so if it still showing why isnt it saying you have already upgraded but then will it only upgrade once even if you go through the upgrade option.
Hello
Thank you for getting in touch.
We are sorry to hear of the issues you have faced when placing your order.
Has this now been processed?
Thanks,
Natalie
Upgraded via app, sim card received, activated today, only old plan which ends 9 May showing on app, new plan not showing ? I assumed by arranging all via app no need to update my original number as I want to keep it. Please help
+8Hi
Please note that this may indicate a new account was created rather than an upgrade being processed.
To ensure this is reviewed accurately, we recommend contacting our Live Chat team so they can investigate your account in detail and clarify what has occurred.
Owethu
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