specific phone to upgrade to not available on list | iD Mobile Community
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Question

specific phone to upgrade to not available on list

  • September 17, 2025
  • 3 replies
  • 56 views

Tom1967
New Contributor

I am looking to upgrade in the next couple of weeks to the Samsung S25 Ultra. But its not on the list of available phones when i look at the upgrade tab. Does that mean i will have to cancel my current plan and start a completely new contract

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2025

Hi there ​@Tom1967, are you currently eligible for an upgrade right now?

 

Thanks,

Tyler


Tom1967
New Contributor
  • Author
  • New Contributor
  • September 18, 2025

Hi, yes because.e eligible at the beginning of the month. Thanks


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • September 21, 2025

Hi ​@Tom1967 

 

Okay, if you aren’t seeing an upgrade offer you’re happy with in the app, we’d recommend calling our sales team on 0207 1391 397.

 

Tom