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Tom1967
New Contributor
Tom1967
New Contributor
September 17, 2025
Question

specific phone to upgrade to not available on list

I am looking to upgrade in the next couple of weeks to the Samsung S25 Ultra. But its not on the list of available phones when i look at the upgrade tab. Does that mean i will have to cancel my current plan and start a completely new contract

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    3 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 18, 2025

    Hi there ​@Tom1967, are you currently eligible for an upgrade right now?

     

    Thanks,

    Tyler

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    Tom1967
    New Contributor
    Tom1967Author
    New Contributor
    September 18, 2025

    Hi, yes because.e eligible at the beginning of the month. Thanks

    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    September 21, 2025

    Hi ​@Tom1967 

     

    Okay, if you aren’t seeing an upgrade offer you’re happy with in the app, we’d recommend calling our sales team on 0207 1391 397.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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