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Community Member
austin23
Community Member
October 16, 2026
Question

Status of switch, I can't find it...

My partner has had an email about her switch today, but I haven’t. Both are confirmed on the checkout as the 16th October 2026. But I haven’t heard anything, and i can’t find anywhere where it tells me the status. 

 

To top all of that off, I can’t register any number, the switching number, or the number the sim came with, in to IDMobile, it just says error. 

Little annoying. 

    1 reply

    Active Contributor
    Jeryka D
    Active Contributor
    October 16, 2026

    Hi ​@austin23,

     

    I’m sorry to hear about the issues you're experiencing, and I understand how frustrating it must be, especially as your partner has already received updates regarding their switch.

    If your number transfer is scheduled for 16/10/26, it may still be in progress. Not all customers receive updates at exactly the same time, and confirmation messages can occasionally be delayed.

    Regarding the registration issue, I apologise that you're unable to register either the temporary iD Mobile number or the number you're transferring.

     

    Once the number transfer has completed, you will be able to use your transferred number to register for your iD Mobile account.

     

    Regards,

    Jeryka

    The iD Mobile Team

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