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New Contributor
May 16, 2026

swapping id contracts

  • May 16, 2026
  • 3 replies
  • 45 views

I signed up to a sim only deal through ID mobile and my current contract has finished how do I cancel my current contract and start my new ID mobile sim only contract at the same time? I can’t register my new sim account as I need to swap over mobile numbers 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 16, 2026

     Hi ​@Sairahmed,

     

    Thanks for getting in touch.

     

    To move your existing number over to your new iD Mobile SIM only plan, you would first need to request a PAC code from your previous network provider. Once they provide this, your old contract will usually automatically cancel once the number transfer completes successfully.

     

    After receiving the PAC code, please contact our Customer Service Team via Live Chat so they can process the number transfer onto your new iD Mobile SIM. You can contact the team here: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SairahmedAuthor
    New Contributor
    May 16, 2026

    I’m already with ID mobile my contract has expired yesterday 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 16, 2026

    Hi ​@Sairahmed,

     

    Thank you for your response.

     

    As you are already with iD Mobile and your contract has now expired, you would need to process this as an upgrade on that specific plan in order to keep your existing mobile number.

     

    If a completely new plan is taken out instead, this would generate a new number and iD Mobile does not currently support internal number transfers between iD accounts.

     

    For further assistance with the available upgrade options and to ensure you keep your current number, please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat.

     

    Once connected, an advisor will be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.