Hi ​@Bess495 Thank you for reaching out. To switch to a sim contract whilst keeping your existing mobile number; please ensure you have 24 days left of your 24 months contract. You can follow the below steps on our self-care app.

SIM ONLY
Please follow the steps below:
1. From dashboard, scroll down and tap on "view all upgrade deals".  
2. On the next page, select the box "SIM only deals".  
3. Scroll down and tap on "choose this plan" next to the plan you wish to proceed with.  
4. On the next page, tap on "continue" and follow the steps to complete the order. A card verification will be required. After completing this step, tap on "place order".  
5. You will receive an order reference number at the end. 
If you run into any difficulties, Iet us know and we will be happy to assist. 

Thanks,

Marquerita
 
 

Thank you for your prompt reply Marquerita, my pay monthly plan expires on 20.10.2025 & I’m happy staying with ID Mobile but want a SIM only monthly plan & must keep my same number, can you just confirm please that this is possible as I’m worried about losing my number, Thank You

Hi there ​@Bess495, we’re glad to see that ​@toontm01 was able to help.

Thanks,

Tyler

Hello, I am having the same issue. I want to upgrade to SIM only, my contract is due in 1 week and I want a SIM only. I tried doing it through my app but I keep coming up with errors. I cannot call customer services as I am now living abroad but want to keep my number. Is there another way I can have this resolved and upgraded to sim only?

Hi ​@justynapajak ,

I understand the situation, especially as you’re living abroad and want to keep your number.

To upgrade to a SIM-only plan, this will need to be done by our Sales team. As you’re unable to call us, the good news is that this can be completed via Live Chat, so you don’t need to phone in.

Please use the link below to speak with our Sales team, who can process the SIM-only upgrade for you and help resolve the app error:
👉 https://www.idmobile.co.uk/help/live-chat
 

They’ll be able to access your account securely and get everything sorted for you.

Lamiya

Hello,

Thank you for reaching out to me. Unfortunately I am also unable to use the chat option via link or directly through your website as I receive the same error. How else can this be resolved?

thanks,

Justyna