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Switch from Pay Monthly to SIM only but can I keep the same number

  • September 29, 2025
  • 4 replies
  • 369 views

Coming to the end of a Pay Monthly contract & want to switch to SIM only but need to keep the same number, is this possible?

Best answer by Marquerita T

Hi ​@Bess495, Yes, it is indeed possible for you to keep your existing mobile number whilst switching to a sim only plan, for additional assistance you can also reach out to our sales team on 0800 049 0250.

 

Thanks,

Marquerita

4 replies

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  • iD Mobile Employee
  • September 29, 2025

Hi ​@Bess495 Thank you for reaching out. To switch to a sim contract whilst keeping your existing mobile number; please ensure you have 24 days left of your 24 months contract. You can follow the below steps on our self-care app.

SIM ONLY
Please follow the steps below:
1. From dashboard, scroll down and tap on "view all upgrade deals".  
2. On the next page, select the box "SIM only deals".  
3. Scroll down and tap on "choose this plan" next to the plan you wish to proceed with.  
4. On the next page, tap on "continue" and follow the steps to complete the order. A card verification will be required. After completing this step, tap on "place order".  
5. You will receive an order reference number at the end. 
If you run into any difficulties, Iet us know and we will be happy to assist. 

 

Thanks,

Marquerita
 
 

 


  • Author
  • New Contributor
  • September 29, 2025

Thank you for your prompt reply Marquerita, my pay monthly plan expires on 20.10.2025 & I’m happy staying with ID Mobile but want a SIM only monthly plan & must keep my same number, can you just confirm please that this is possible as I’m worried about losing my number, Thank You


Forum|alt.badge.img+1
  • iD Mobile Employee
  • Answer
  • September 29, 2025

Hi ​@Bess495, Yes, it is indeed possible for you to keep your existing mobile number whilst switching to a sim only plan, for additional assistance you can also reach out to our sales team on 0800 049 0250.

 

Thanks,

Marquerita


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 29, 2025

Hi there ​@Bess495, we’re glad to see that ​@toontm01 was able to help.

 

Thanks,

Tyler