Hi ​@Happiness86,

Yes, as a SIM only customer, you can absolutely switch over to a handset deal if you’ve seen a phone you like.

Before you do, you can quickly check if you’re eligible for an upgrade by logging into your iD Mobile account. If you’re eligible, you’ll usually see an upgrade banner or “View all upgrade deals” option on your dashboard. If that section is showing, you’re good to go!

If you’d like to proceed, here’s how to upgrade:

Option 1: Upgrade through your iD Mobile account

1. From your dashboard, scroll down and tap on “View all upgrade deals”
2. Scroll down and select “Choose this plan” next to the phone deal you want
3. Tap “Continue” and follow the steps to complete your order (you may need to complete a quick card verification)
4. Tap “Place order”
5. You’ll then receive an order reference number once it’s complete

Option 2: Get help from our team
If you’d prefer support or want to double-check anything before upgrading, you can also speak to our Sales Live Chat team here: https://www.idmobile.co.uk/live-chat

They’ll be happy to help you get everything sorted.

Regards,

Gemma M

The iD Mobile Social Media Team