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Community Member
April 18, 2026
Question

Switch to phone contract

  • April 18, 2026
  • 2 replies
  • 22 views

Hi I just wanted ti ask I am a sim only customer I have seen a mobile phone deal can I switch over from that to a new one

    2 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    April 18, 2026

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 18, 2026

    Hi ​@Happiness86,

     

    Yes, as a SIM only customer, you can absolutely switch over to a handset deal if you’ve seen a phone you like.

     

    Before you do, you can quickly check if you’re eligible for an upgrade by logging into your iD Mobile account. If you’re eligible, you’ll usually see an upgrade banner or “View all upgrade deals” option on your dashboard. If that section is showing, you’re good to go!

     

    If you’d like to proceed, here’s how to upgrade:

    Option 1: Upgrade through your iD Mobile account

    1. From your dashboard, scroll down and tap on “View all upgrade deals”
    2. Scroll down and select “Choose this plan” next to the phone deal you want
    3. Tap “Continue” and follow the steps to complete your order (you may need to complete a quick card verification)
    4. Tap “Place order”
    5. You’ll then receive an order reference number once it’s complete

     

    Option 2: Get help from our team
    If you’d prefer support or want to double-check anything before upgrading, you can also speak to our Sales Live Chat team here: https://www.idmobile.co.uk/live-chat

     

    They’ll be happy to help you get everything sorted.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.