Hi ​@idisbad 

What phone do you have?

Have you tried a replacement SIM?? 
You can either visit a Currys store to obtain one (for free) or request one via your account:-

Just be aware that your account will be suspended until you activate the new SIM and you will not be able to use your phone.

Another option, with regards to what you are asking, is to contact the Live Chat.
You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box to bypass the chatbot and to connect with an advisor.

Good luck x

its a shame the bot is bugged or something because i cant contact a real person at all

Hi ​@idisbad  sorry to hear you are having trouble with this. What date did you select as your switching date? have you tried a reboot at all?

i dont remember because it was 2 weeks ago. also is there any way to speak to a manager or somebody with technical knowledge because all the customer support agents were useless

OK ​@idisbad 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Hey there ​@idisbad, I’ve responded to your other thread now, please respond there.

Thanks,

Tyler