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New Contributor
September 13, 2025
Question

Switched back to my old number but now its taking ages and now i cant recieve calls or texts from the original number and i cant call 7777

  • September 13, 2025
  • 6 replies
  • 115 views

Switched numbers nearly 2 weeks ago from the number id gave me back to a number i was using before but its taking too long to switch back and i can even take calls from the id number. i can make calls from it though but not to 7777

    6 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    September 13, 2025

    Hi ​@idisbad 


    What phone do you have?

    Have you tried a replacement SIM?? 
    You can either visit a Currys store to obtain one (for free) or request one via your account:-

    Just be aware that your account will be suspended until you activate the new SIM and you will not be able to use your phone.


    Another option, with regards to what you are asking, is to contact the Live Chat.
    You can contact an adviser with regards to your query via this link:-
    https://www.idmobile.co.uk/live-chat

    Type ‘talk to a person’ in the dialogue box to bypass the chatbot and to connect with an advisor.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    idisbadAuthor
    New Contributor
    September 15, 2025

    its a shame the bot is bugged or something because i cant contact a real person at all

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hi ​@idisbad  sorry to hear you are having trouble with this. What date did you select as your switching date? have you tried a reboot at all?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    idisbadAuthor
    New Contributor
    September 15, 2025

    i dont remember because it was 2 weeks ago. also is there any way to speak to a manager or somebody with technical knowledge because all the customer support agents were useless

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    OK ​@idisbad 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hey there ​@idisbad, I’ve responded to your other thread now, please respond there.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.