Switching Device half way theough a contract

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Hi,

I have the iPhone 16 and it’s the worst phone I’ve ever had. I got it through ID and I’ve had it for a year. It randomly turns off, the camera quality is hot garbage and it will glitch horribly all the time it’s honestly worse than the iPhone 5c I had when I was 14. I want to get the iPhone 18 pro, but ID say I’m not eligible to switch yet. Is there any way around this if the phone is legit broken??

Gemma M

iD Mobile Employee

Hi @Esmarie,

I’m sorry to hear about the problems you’ve been experiencing with your iPhone 16, especially after only having it for around a year.

Unfortunately, a fault with the handset wouldn’t allow us to process an early upgrade if your account isn’t yet eligible.

As the phone appears to be experiencing hardware or software issues, we’d recommend contacting Apple Support directly so they can assess the handset and advise on the repair or replacement options available to you.

https://support.apple.com/en-gb/iphone

Once your iD Mobile account becomes eligible for an upgrade, you’ll then be able to look at upgrading to the iPhone 18 Pro or another handset.

Regards,

Gemma M
The iD Mobile Social Media Team

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