Dear all,I have a current sim-only 30-day plan (80 GB for £10) in use for more than a year, and there is a new sim-only plan on offer I'm considering to switch to, but this is not included among the options available on my id app for plan changes, as l only saw the offered plan on ID website sim-only offers (the plan is a monthly contract with 108 GB for £9). How can l switch to this plan, or do l need to cancel/end my current contract and purchase the one l like on your website? No smooth transition between plans is available? Thanks

Give their sales team a call and ask them to change your plan. The iD Mobile sales team can be contacted at020 7139 1397during normal office hours, which are 9am to 6pm.

switching plans & need to cancel plan and re-join

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

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