Hi ​@Rhianm 

Thank you for getting in touch with us. 

I'm sorry to hear that your switch to a Pay As You Go SIM hasn't gone through as expected. Could you please confirm if you have received any confirmation that the switch was completed?

Thank you,

Zandile 

The iD Mobile Team 

No, I think when I clicked on the sim only option is took me to a new page and logged me out of my ID account so I don’t think it has connected. Can this now happen or should I cancel my old contract? 

Hi ​@Rhianm, 

Thank you for getting back to us.

We're sorry for any confusion caused.

From what you've described, it doesn't sound like the SIM Only upgrade has been connected to your existing account. Please do not cancel your current contract if you wish to keep your existing number.

Please note that it isn't possible to change your contract to Pay As You Go. If you want to keep your existing number and reduce your monthly cost, you'll need to upgrade to a SIM Only contract.

SIM Only upgrade offers become available 24 days before your current contract end date. If you're within this eligibility window, you can view the available SIM Only upgrade options by logging into the iD Mobile app.

If you're not yet within the 24-day upgrade window, the SIM Only upgrade option won't be available until you become eligible.

You can contact our Sales Team via:

• Live Chat
• 0800 049 0250

They'll be happy to look into the issue with the offer and discuss the upgrade options available to you.

Owethu

Can I get a contact number to speak to a real person please? 

Hi ​@Rhianm, 

I can confirm that you may contact our sales team directly using the details provided by ​@Owethu M in the previous response. 

Thanks, 

Anneline

I’m really struggling to have a proper, constructive conversation with anyone over the online chat function. I would like to speak to someone over the phone. The contact number provided did not allow for this, it just directs you to the app and the chat. I’d like to talk to someone on a phone please.

Hi ​@Rhianm,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,
Tashnieka