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Community Member
Elleroo81
Community Member
May 1, 2026
Question

the upgrade deal on the app doesn't match the one in my email

The upgrade deal on the app doesn't match the one in my email 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@Elleroo81.

     

    Thank you for your post. I am sorry for the confusion with the upgrade offers.

     

    Sometimes offers shown in emails and the app can differ depending on eligibility checks and timing, which may cause the pricing to vary.

     

    To get the most accurate and up-to-date upgrade deal, please contact our Sales Team directly on 0800 049 0250, or via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    They’ll be able to review your account and confirm the best available offer for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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