The upgrades page is experiencing some sort of bug | iD Mobile Community
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The upgrades page is experiencing some sort of bug

  • October 14, 2025
  • 2 replies
  • 27 views

I've been trying to see when I can get an upgrade and the first page where you can select the "check for upgrade" button works, however once you select that button you go to a green page with the ID logo that just refreshes, flashes and goes back to the green page with the ID logo.  Other people have reported this but the response seems to be that there's no known error. Which is ridiculous. 

2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • October 14, 2025

I've been trying to see when I can get an upgrade and the first page where you can select the "check for upgrade" button works, however once you select that button you go to a green page with the ID logo that just refreshes, flashes and goes back to the green page with the ID logo.  Other people have reported this but the response seems to be that there's no known error. Which is ridiculous. 

@JamieRosencrans hello does this happen using a web browser or the IDMobile app?

If so try clearing the cache for said app or apps. If using the IDMobile app try your app store to see if there's an update for it and download and install it. 

 

 

Joe 😃


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  • iD Mobile Employee
  • October 14, 2025

Hi ​@JamieRosencrans 

 

Thanks for getting in touch. 

 

We are sorry for the issues when attempting to upgrade. 

Can you please try the suggestions from ​@JoeKing  and let us know how you get on?

 

Thank you 

 

Natalie