Hi ​@Rosiea95,

I understand what you’re trying to do, but just to clarify, iD Mobile doesn’t support internal number transfers between two iD accounts (including eSIM plans). So unfortunately, you wouldn’t be able to move your old number directly onto your new contract if they’re both with iD Mobile.

What your options are:

• The only way to keep your number within iD is to upgrade the plan that already has the number you want to keep
• Alternatively, number transfers (PAC) only work between different networks, not within iD Mobile

Easiest solution:

The simplest option here would be to:

• Return your new plan (within the returns period via your point of purchase)
• Then upgrade your original plan correctly, so you keep your existing number on the new deal

Another scenario:

If your “old number” is actually with a different network (not iD Mobile), then you can transfer it over using a PAC code, just let us know and we’ll guide you through the next steps.

I know that’s not always the answer people expect, but it’s the cleanest way to make sure you keep your number without any issues.

Let me know how you’d like to proceed.

Regards,

Gemma M

The iD Mobile Social Media Team

Could you send me a pack code I would like to move to another network 

Thanks

Hi ​@Nata, 

Thank you for getting in touch, and I’m sorry to hear you’re thinking of leaving.

If you’d like to move your number to another network from iD Mobile, you’ll need a PAC (Porting Authorisation Code). This allows your new provider to transfer your number.

📱 How to get your PAC code
Option 1: Via SMS (quickest)

• Text PAC to 65075
• You’ll receive your PAC code within 1 minute
• This is free of charge

Option 2: Via the iD Mobile app

1. Open the iD Mobile app
2. Go to Account / Settings
3. Select Leave or change network
4. Choose Get a PAC code
5. Your code will be displayed or sent to you

⚠️ Important information

• Your PAC code is valid for 30 days
• If it expires, you can request a new one at any time
• Your contract will only end once the number has been successfully transferred to your new network

Owethu

Have a new phone with a new number on the Id mobile network and want to transfer my old number from my other phone which is also id mobile onto the new phone, can that be done?

Hi ​@Misterg66,

Unfortunately, iD Mobile doesn't support internal number transfers, so it's not possible to move a number from one iD Mobile plan to another.

The only way to keep your existing number with iD Mobile is to upgrade on the plan that currently has that number, or transfer your number to or from a different network.

As you've already taken out a new plan, we'd recommend contacting our Customer Service team via Live Chat. They can arrange a return of the new plan and then transfer you to our Sales team, who can help you upgrade the original plan correctly so you can keep your existing number.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team