Community Member

transfer number from esim to contract

Forum|Forum|10 days ago
September 20, 2026
1 reply
13 views

I already have an iD Mobile SIM-only contract with the number I want to keep. I have now taken out a separate new iD Mobile phone contract, but I want the new phone/contract attached to my existing number. Can you arrange this as an upgrade of my existing plan and cancel/return the new contract?

M

Marquerita T

iD Mobile Employee

Hi @Alicecosima.

Thank you for your post. We don't support transferring a mobile number from one iD Mobile account to another, so we can't attach your existing number to the new contract.

However, if the new contract is still within the returns window, we can process it as a return and arrange an upgrade of your existing plan instead, so you keep your number.

Thanks,

Marquerita

The iD Mobile Team

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