transfer tariff and mobile number

Forum|Forum|1 month ago
August 9, 2026
1 reply
8 views

i recently upgraded however i want to obtain a new sim card and transfef my current tariff with id mobile to the new sim card while placing a new number on the my current tariff and keeping my old number with a different tariff

K

Kwanele Z

iD Mobile Employee

Hi @Reubenq,

Thank you for your message.

We understand you want to swap numbers between your current and new tariffs. Unfortunately, our system does not allow us to transfer phone numbers internally between two active iD Mobile SIM cards.

Because of this, we cannot directly move your old number to the new tariff, or place a new number on your old tariff.

If you are within your 14-day cooling-off period, the best solution is to cancel the new order. We can then help you correctly upgrade your original line so you keep your old number on your preferred plan.

Thanks,

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