Transferring number without upgrading | iD Mobile Community
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Question

Transferring number without upgrading

  • January 10, 2026
  • 3 replies
  • 20 views
M
New Contributor

I have an Honor Magic 6 contract with ID that runs out in less than 30 days.

Carphone warehouse had a brilliant offer on the Magic 8 so I have started a new contract with ID as I was not eligible for an upgrade.

I have received the new phone and now want pay off the old contract, and to transfer my number.

The support help is misleading, some say it is not possible, some say you can triangulate the number by getting a PAC, moving the number to another SIM that isn't ID, and then moving it to the new phone.

Please can somebody confirm if this method will work for me?

I have had this number for over 15 years and can't comprehend how I cannot move it from ID to ID... But I could have if I upgraded with them...

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 11, 2026

    Hi ​@Macbecks 

     

    I’m really sorry to hear about the trouble you’re facing. Unfortunately, our system doesn’t allow us to transfer numbers internally between iD Mobile accounts. However, you can transfer your number to or from another network. The only way to keep your existing number with us is by upgrading your current contract, this will move you onto a new plan while keeping your number the same.

     

    You are still able to get in touch with point of sale to return the new plan, and then get in touch with one of our sales agents either via live chat or call them on 0800 049 0250 to see what offers are open to you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Macbecks
    • Author
    • New Contributor
    • January 11, 2026

    Thank you Gemma,

     

    So if I move my number to a different provider 

    And then move it back over to ID this will work?

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Gemma M
    • iD Mobile Employee
    • January 11, 2026

    Hi ​@Macbecks 

     

    Yes, this is possible, however it can come with risks, so we usually recommend returning that plan and then upgrading.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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